Help

 

What sort of frame is suitable for me?
Look at Face Shape Guide to understand which eyewear design best suits your face.

 

How do I know if the size fits me?
We have simple and easy steps to help you decide which eyewear best suits you. Check out our Size Guide for more info.

 

Can I fit the acetate frames?
Ollo eyewear is carefully sourced with Asian fitting in mind. All our acetate eyewear designs have a higher nose bridge to fit perfectly.

 

Why do I see eyewear in brown sunlens and also some in clear lens when i browse through your webshop?

All eyewear can be shipped with either Brown Sunlens or Clear lens.  Please indicate your preference under Special Instructions when you check out. If there is no instructions given, all eyewear would be shipped in Clear lens by default.

 

Why Ollo eyewear?
We work very closely with our partner in Korea. All our eyewear are designed in Korea. Most of the frames are individual handcrafted.

 

Goods return
Ollo will not accept any returns or exchanges of eyewear that have been damaged by the user. In any event that you find a manufacturing defect, within 14 days, please contact us at hellotoollo@gmail.com and we will get your frame exchanged at no cost. In any case that we are unable to replace you with the same eyewear, we can offer you another eyewear as replacement.

 

Shop visits
We do not have a shop at this moment. However we do mobile pop-up stores with selected partners in Singapore. Check out our Facebook page for more updates on our locations! Or alternatively, email us at hellotoollo@gmail.com and I’m sure we can work something out for you!

 

Shipping costs
Free shipping on orders of $100.00SG and above in Singapore. Process takes about 5-7 working days (not including weekends and public holidays) to reach you in Singapore.

A flat rate of $10.00SG for orders below $100.00SG.

 

Do we ship globally? 
YES we do! We would fly around the world at a flat rate of $20.00SG.
*Shipping can take up to 14-business days.

 

Is it safe to order online?
Shopping with Ollo is safe and hassle free. We use Paypal express so you would enjoy secure payments anytime, anywhere.

 

How do I change my order after it’s been placed?
Send us an email at hellotoollo@gmail.com with your order number and we will contact you on how to go about changing. Easy!

 

Contact us
Drop us an email at hellotoollo@gmail.com and we will call you within 1 business day.